Process
How it works, from call to collection
You call or WhatsApp us, we explain what will happen and send a two-person team from LB Nagar, they set up the freezer box or collect your loved one, and later they collect the box or complete the journey. The whole process usually takes one phone call.
Process
Four steps
Each step is handled by our own team. You can call at any point to ask a question or change the plan.
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Call or WhatsApp
Tell us where the person is, where they need to go, and whether you need a freezer box, a van or both. We answer at any hour.
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We explain and dispatch
We explain what will happen and what papers to keep ready. The van leaves our LB Nagar base with the box and a two-person team.
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Setup or pickup
At home we place the box near a socket and check the cooling. At a hospital we collect the person once the release is given.
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Collection or journey
After the last rites we collect the box at the time you choose. For journeys, the van drives to the cremation ground, burial ground or native place.
Before the team arrives
Clear a path from the door to the room, and choose a spot near a power socket away from direct sunlight. Keep the hospital papers or doctor's note in one place.
While the box is with you
Keep the lid closed except for short viewing. Our number is answered through the night if you need anything.
Paying and paperwork
Call us and we explain everything before dispatch, including what to keep ready. See the service delivery policy and cancellation policy for details.
Compare
Which box do you need?
Choose the standard freezer box for viewing at home, the VIP glass-top box when many visitors will come, and the mortuary van when the person needs to travel. All three reach you from LB Nagar at any hour, and many families book a box and a van together.
| Feature | Standard freezer box | VIP glass-top box | Mortuary van with box |
|---|---|---|---|
| Best for | Home viewing for family | Larger gatherings, halls | Moving the person |
| Lid | Clear viewing window | Fully clear curved lid | Box fixed in the van |
| Power | Home socket | Home socket | Runs on the van supply |
| Setup | Our team places it | Our team places it | Driver and helper |
| Family can ride along | Not applicable | Not applicable | Yes, one or two people |
| Cost | Call us | Call us | Call us |
Call us and we explain everything before dispatch.
Questions
About the process
What should I tell you on the first call?
The address, the floor and lift details, where the person is now, and what you need: a box, a van or both.
Who comes to set up the box?
A driver and a helper from our team. They carry the box in, set it up and show one family member how it works.
When do you collect the box?
At the time you choose after the last rites. Call or WhatsApp us when you are ready.