Before you call
Having a few details ready makes the call short and helps the team arrive prepared.
- Full address with a landmark
- Floor number and whether there is a lift
- Whether the person is at home or in a hospital
- Roughly how many days you need the box
- Whether you also need a van later
Choosing a spot at home
Pick a place away from direct sunlight and away from the kitchen. The box needs one ordinary power socket. Leave space on both sides so people can sit and so the team can open the lid.
Move small furniture and rugs before the team arrives. A clear path from the door to the spot makes setup quick and calm.
Questions to ask the provider
A good provider will answer these clearly on the phone.
- Is the box electric or does it need ice?
- Who sets it up and who collects it?
- What happens if the power goes off?
- Can you also bring the person home from hospital?
- Are there any charges you should know about now?
While the box is at home
Keep the lid closed except for short viewing. Do not place lamps, diyas or heavy garlands on the lid. If anything looks wrong, call the provider at once.
This guide gives general information for families in Hyderabad. It is not legal or medical advice. Rules can change, so confirm with the hospital, airline or local authority in your case.